Frequently Asked Questions
Everything you need to know about your McKillans shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Where are McKillans products manufactured?
We partner with ethical factories in Italy and Portugal that prioritize sustainable production methods and fair labor practices to ensure the highest quality craftsmanship.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.